Refund Policy

This Refund Policy describes the conditions under which SPARKO AI provides refunds for spark credit purchases.

1. General Policy

• Spark credits are generally non-refundable once purchased, as they are consumed upon use.
• We will consider refund requests for unused spark balances on a case-by-case basis.
• Refunds are typically issued in the original payment currency and via the original payment method.
• Processing may take 5–10 business days depending on your payment provider.

2. Eligible Refund Circumstances

• Technical failure: a confirmed service error caused sparks to be deducted without a generation being delivered.
• Duplicate charge: you were charged more than once for the same purchase due to a payment processing error.
• Unused balance: you wish to close your account and have an unused spark balance.

3. Non-Refundable Circumstances

• Sparks already consumed for successful generations, even if you are dissatisfied with the result.
• Purchases made more than 30 days prior to the refund request (except for technical errors).
• Accounts suspended or terminated for violation of our Terms of Service or Acceptable Use Policy.

4. How to Request a Refund

To request a refund, contact us at legal@sparko-ai.com with your account email, the date of purchase, the amount charged, and a brief description of the reason. We will respond within 5 business days.

5. Chargebacks

Initiating a chargeback without first contacting us may result in your account being suspended. Please reach out to our support team first — we are committed to resolving issues fairly.

6. Changes

We may update this Refund Policy at any time by posting a revised version. Continued use of the Service after changes constitutes acceptance.